Booking Terms and Conditions.

Our contract

All bookings are made with Adventif Ltd. By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

Deposit requirement

You are required to pay a non-refundable deposit of 25% of the total price of the trip for your booking to be confirmed. If your booking is made within 56 days of the departure date, then the full amount is payable at the time of booking.

Acceptance of booking and final payments

If we accept your booking, we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 7 days of departure the contract will exist when we accept your payment. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 56 days before the departure date. If this balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.

Prices & surcharges

Our Adventure prices are subject to variable and seasonal pricing. This means our Adventure prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same Adventure have been charged different prices. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, cancellation conditions apply. We reserve the right to impose surcharges up to 56 days before departure due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances we will be responsible for any amount up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. We will not surcharge any booking for travel within the validity of this brochure once paid in full.

Your details

In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have. Any special requirements and medical problems should be reported by the client at the time of booking. Failure to provide requested details may result in non-refundable cancellation of your trip.

Cancellation by the traveller

All cancellations should be made in writing to Adventif Ltd on our e-mail: office@adventif.com. If you cancel some or all portions of your booking - cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:

  • 56 days or more prior to departure, we will retain the deposit;
  • between 28 and 55 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and
  • 28 days or less prior to departure, we will retain 100% paid by you in connection with the booking.

If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made.

Cancellation by us

We may cancel a trip at any time up to 56 days before departure, subject to clause 14. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

Adventif Ltd. shall not be held liable in cases of "force majeure" circumstances, herewith described as events which we or our subcontractors cannot predict or avoid, such as: terrorist activity, strike, war or threat of war, riot, civil strife, natural or nuclear disaster, adverse weather conditions, fire etc.

Booking amendments

If you wish to transfer from one trip to another, you must notify us at least 56 days prior to the proposed departure date. A fee of £75 per person per change will apply. If you notify us less than 56 days prior to the proposed departure date the refund policy applicable to cancellations will apply.

Amendments to any other arrangements made in conjunction with your trip will incur a £75 administration fee per booking per change. No amendments are permitted to your booking within 14 days of departure.

Inclusions

The Adventure price includes: ¥ All accommodation as listed in the Itinerary Information

  • All transport listed in the Itinerary Information
  • Sightseeing and meals as listed in the Itinerary Information
  • The services of a group leader as described in the Itinerary Information

Exclusions

The Adventure price does not include: ¥ International or internal flights

  • Taxes and excess baggage charges unless specified
  • Meals other than those specified in the Itinerary Information
  • Visa and passport fees
  • Travel insurance
  • Optional activities and all personal expenses

Age & Health requirements

Minimum Age: For the majority of our trips the minimum age is 16 at the time of travel. All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18’s day to day care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.

Please note we cannot guarantee triple or adjoining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.

Maximum Age: For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior your Adventure.

Travel Insurance & Passport and visas

Please note that travel insurance is mandatory and NOT included in our Adventure price - Clients are wholly responsible for arranging their own insurance. We strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. It is your responsibility to ensure that the insurance you purchase provides adequate cover. We do not check insurance policies and cannot be liable for any expenses incurred as a result of your not having adequate, appropriate or valid insurance cover.

You must carry a valid passport and it is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your Adventure. Your passport must be valid for 6 months beyond the duration of the trip. We are not responsible if you are refused entry to Bulgaria because you lack the correct passport, visa or other travel documentation.

Flexibility

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

Change of itinerary

While we endeavour to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.

Before departure: If we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid (excluding the deposit) or accepting an alternative tour offered.

After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.

Authority on tour

Our Adventures are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the Adventure immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible guidelines.

Acceptance of risk

You acknowledge that the Adventures involve a degree of personal risk. It is also your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.

Limitation of liability

We will not be responsible for any injury, illness, death, loss (including loss possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) you or any member(s) of your party or the act(s) and/or omission(s) of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable or ‘force majeure’ as defined above.

Please bear in mind that standards of, for example, safety, hygiene, and quality may vary throughout the destinations, services and transport your trip involves and may be lower than or different to those applicable in your country.

Optional activities

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.

Complaints

If you have a complaint about your Adventure please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to our e-mail – office@adventif.com - within 28 days of the end of the tour. Any complaints brought to our attention after the end of the holiday could only be regarded but we regret in advance that no efforts could really be made at this later stage which would have made your holiday more enjoyable.

Severability

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

Photos and marketing

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.

Privacy policy

Any personal information that we collect about you may be used for any purpose associated with the operation of an Adventure or to send you marketing material in relation to our events and special offers. The information may be disclosed to service providers or other suppliers to enable us to operate the Adventure. We will otherwise treat your details in accordance with our privacy policy.